Employment Opportunities at McWilliams Heating, Cooling and Plumbing
Why work at McWilliams Heating, Cooling and Plumbing?
We Are Proud to Offer the Following Benefits to Our Team Members:
We have a wide range of job opportunities that range from needing office skills to needing technical skill sets. Our main goal is to find new team members that exemplify what our goal of excelling in customer service and meet our brand expectations.
- Competitive wages
- Family Friendly Schedules
- Medical Insurance
- Retirement Account with matching company portion (up to 3%)
- Competitive Incentive program
- Company Vehicle
- Company Uniforms
- Company Communication Devices
- Tool Account
- Working for a company that encourages you to reach YOUR goals!
Customer Service Representative
Location: McWilliams - Burke
Description:
Customer Service RepresentativeMcWilliams — Lufkin, TXFull-Time | Monday–Friday, 8:00 AM – 5:00 PM
Compensation: Starting at $16.00 per hour, with additional consideration based on experience
Overview
McWilliams is looking for a Customer Service Representative to be the first voice our customers hear. You'll handle incoming calls, schedule service appointments, and keep our field teams running smoothly and efficiently. This is an in-office role with a set weekday schedule — no nights, no weekends, no on-call rotation.
If you're organized, calm under pressure, and genuinely like helping people solve problems, you'll do well here.
Responsibilities
- Answer incoming customer calls promptly and professionally
- Schedule and confirm service appointments, coordinating with dispatch and field technicians
- Enter and maintain accurate customer records, service history, and job notes in the company system
- Follow up with customers on completed work, pending estimates, and membership renewals
- Respond to customer questions about services, scheduling, and billing
- Communicate schedule changes and delays to customers and technicians in real time
- Support the office team with administrative tasks as needed
Requirements:
Qualifications
- High school diploma or equivalent
- Prior customer service, call center, dispatch, or front-office experience preferred
- Strong phone presence with clear, professional verbal and written communication
- Comfortable with computers, scheduling software, and data entry
- Able to stay organized and accurate while managing a high call volume
- Dependable attendance and punctuality
- Bilingual (English/Spanish) is a plus
Why Join Us
- Consistent Monday–Friday schedule with no nights or weekends
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Paid training and room to grow within the organization
- A stable, established company with a team that supports each other
McWilliams is an Equal Opportunity Employer.
HVAC Installer
Location: McWilliams - Richmond
Description:
HVAC Installer — McWilliams (Sugar Land, TX)
Helpers to lead installers — if you build comfort for a living, we want to meet you.
McWilliams is hiring an HVAC Installer in Sugar Land, TX. We’re open to a range of experience for this role — from install helpers ready to grow into the trade, to seasoned installers and leads who can run a job from start to finish. If quality HVAC installation is your craft, we’d love to hear from you.
McWilliams is a trusted name in home services, delivering top-tier HVAC and plumbing to families across Texas. We run on craftsmanship, integrity, and treating our team like the professionals they are.
What We Offer
- Full benefits package
- Company vehicle, tools, and uniforms
- Paid training and a clear path to grow — helpers move up to installer, installers move up to lead
- A team that has your back
What You'll Do
- 1 year of HVAC installer or install helper | residential HVAC systems — units, ductwork, line sets, and accessories
- Run or assist on installs depending on your experience level
- Deliver clean, code-compliant work and verify system performance before leaving the job
- Mentor or learn from the crew around you, depending on where you're at
- Represent McWilliams professionally in every home
What We're Looking For
- Installers of all levels — lead installer, installer, or install helper
- Experienced candidates ready to lead jobs and entry-level helpers willing to learn are both encouraged to apply
- Mechanically inclined with a strong work ethic and a team-first attitude
Requirements:
What you need
- High school diploma or GED
- Prior HVAC install experience preferred (helpers willing to learn welcome)
- Must be at least 22 (company vehicle insurance requirement)
- Valid driver's license and insurable driving record
- Ability to pass a pre-employment background check and drug screening
- Able to lift 50 lbs or more and work in attics, crawlspaces, and tight areas in varying temperatures
- Unlicensed? No problem — we'll help you earn your credentials
- Authorized to work in the U.S.
- Must be 18 years of age or older to apply
Why McWilliams?Because we don't just hire installers — we build careers. Wherever you're starting from, there's room to grow, steady work, and a crew that feels like family.
Ready to build something? Hit Apply, and our recruiting team will be in touch.
Residential Service Plumber, Licensed
Location: McWilliams - Livingston
Description:
Residential Service Plumber — McWilliams (Livingston, TX)Uncapped Commission • Performance-Based Pay • Year-Round Work
Be part of something that's actually growing. McWilliams is expanding our high-performing Residential Plumbing Service Team in Livingston, and we're looking for a driven, customer-focused, licensed Service Plumber who wants steady call volume and the freedom to earn more based on performance. If that's you, this is the opportunity you've been waiting for.
Who We AreMcWilliams is a trusted name in home services, delivering top-tier HVAC and plumbing to families across Texas. We keep growing because we invest in great people, organized systems, and a culture built on craftsmanship, integrity, and treating our team like the professionals they are.
What We Offer
- Performance-based pay with uncapped commission and strong, steady residential call volume
- Year-round demand — no slow seasons
- Company vehicle, tools, iPad, and technology provided
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Ongoing technical and sales training
- Monday–Friday schedule with rotating on-call
- Supportive leadership, organized dispatch, and a clear path to advancement
Requirements:
What You'll Do
- Perform maintenance and service calls as directed by dispatch
- Arrive on time to your first call each day and keep every customer updated with accurate ETAs
- Use the expectation card on arrival to walk the customer through what to expect during the call
- Complete a thorough inspection of the plumbing system on every call, following the evaluation checklist and notifying the customer of any issues found
- Present clear, tiered (ABC) repair and replacement options based on the customer's wants and needs
- Share information and pricing on service agreements, accessories, and other comfort improvements
- Debrief with dispatch after each call and communicate any parts used for replenishment
- Follow the PO process for non-truck-stock parts to ensure accurate pricing and a high rate of warm-call completions
- Keep your vehicle stocked, accurately inventoried, clean, and safe — and pass quarterly vehicle inspections
- Return defective warranty parts and unused inventory to the branch
- Accurately complete all required documentation, including checklists and hours/materials used
- Maintain a professional image in company-approved uniform at all times
- Participate in company training and follow all safety policies, reporting any safety concerns to a manager or team leader
What We're Looking For
- A motivated, goal-driven, team-oriented licensed professional
- Comfortable earning through a performance-based pay structure
- Strong communication and interpersonal skills with a genuine desire to exceed client expectations
- Someone who takes pride in clean, done-right work
Requirements
- Texas Tradesman Plumber-Limited License or above (Journeyman or Master) required
- 2+ years of residential service plumbing experience required
- ServiceTitan experience is a plus
- Able to use a tablet, smartphone, and read a map or follow GPS
- Valid driver's license and insurable driving record
- Neat, clean, professional appearance and excellent interpersonal communication skills
Plumbing Service Technician
Location: McWilliams - Burke
Description:
Plumbing Service Technician
Lufkin, TX
Plumbing Service Technician – McWilliams | Lufkin/Nacogdoches, TXSteady Work • Strong Support • Grow Your Plumbing Career
Take Your Plumbing Career to the Next Level
McWilliams is looking for a skilled Plumbing Service Technician to serve the Lufkin and Nacogdoches area. If you take pride in quality work, treat customers right, and want consistent work with a company that invests in its people, let's talk.
What We Offer:
- Competitive pay
- Company vehicle, tools, and equipment provided
- Stable, year-round work — no seasonal layoffs
- Medical, dental, and vision benefits
- 401(k) with company match
- PTO and paid holidays
- Ongoing training and support
- Clear path for growth — we promote from within and support your licensing journey
What You'll Do:
- Run residential service calls — diagnose, repair, and replace plumbing systems and fixtures
- Perform water heater service and installation, drain cleaning, and leak repairs
- Educate customers on their options and provide honest recommendations
- Complete accurate work orders and maintain your service vehicle
- Deliver a five-star experience on every call
Requirements:
What We're Looking For:
- 2+ years of residential service plumbing experience (required)
- Tradesman Plumber-Limited or Journeyman Plumber license issued by the Texas State Board of Plumbing Examiners (TSBPE) preferred — we'll support your path to licensing
- Valid driver's license and insurable driving record (required)
- Must be able to pass a background check and drug screening
- Willingness to participate in an on-call rotation (required)
- Strong communication and customer service skills — you represent the brand on every call
- Ability to lift 50+ lbs and work in physically demanding conditions
The Opportunity:
This role is ideal for a plumber who wants steady work with a company that invests in its people. If you're ready to be rewarded for quality workmanship and great customer care, McWilliams is the place to build your career.
Apply today — or know a great plumber? Send them our way!
HVAC Service Technician
Location: McWilliams - Richmond
Description:
HVAC Service Technician – McWilliams | Richmond, TXUncapped Performance Pay • Year-Round Work • Company Vehicle
McWilliams is growing in Richmond, and we're building a strong residential service team. We're looking for an HVAC Service Technician who takes ownership of their work, communicates well with homeowners, and wants to earn more based on performance — someone who goes beyond fixing equipment to diagnose the issue, walk the customer through their options, and deliver a great experience every time.
Who We AreMcWilliams is a trusted name in home services, delivering top-tier HVAC and plumbing to families across Texas. We run on craftsmanship, integrity, and treating our team like the professionals they are.
You'll run residential service calls scheduled by dispatch — diagnosing accurately, presenting clear repair and replacement options, and delivering a 5-star experience on every visit.
What We Offer
- Uncapped performance-based pay with steady, year-round call volume
- Company vehicle, tools, and technology provided
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Ongoing training and a clear path to advancement
- Strong leadership support and steady call volume
Requirements:
What We're Looking For
- A minimum of 2 years of hands-on experience in residential HVAC service, including diagnostics, repairs, and maintenance in occupied homes (required)
- A valid Texas HVAC license (or actively working toward obtaining one)
- Ability to diagnose systems and present repair and replacement options to homeowners effectively
- Strong communication and customer service skills, with the capability to explain solutions and demonstrate value
- A goal-driven mindset with the desire to earn based on performance
- A professional appearance and a positive, team-oriented attitude
- A valid driver's license and an insurable driving record (a company vehicle will be provided)
- Must be 18 years of age or older to apply
Why McWilliams?
Stability, strong call volume, and the chance to earn what you're worth. Apply today and take your HVAC career to the next level.
Plumbing Field Sales and Service Technician
Location: McWilliams - Richmond
Description:
Plumbing Field Sales & Service Technician
McWilliams | Sugar Land, TX | Full-Time
The Plumbing Field Sales & Service Technician is responsible for sales growth by helping customers find the best plumbing solutions for their homes. This position sells plumbing services, repair work, replacement options, and maintenance agreements directly to customers at their homes or businesses. Success is measured by technical proficiency, customer satisfaction, and consistent achievement of sales targets.
This is a senior role. In addition to running calls, the technician will help train, coach, and support the other plumbers on the team.
Key Responsibilities
- Conduct in-home consultations and present plumbing solutions to homeowners with the objective of closing sales for:
- Water heater replacement (tank and tankless systems)
- Plumbing system upgrades (water softeners, filtration systems, pressure-regulating solutions, recirculation systems)
- Whole-home water quality and purification solutions
- Plumbing maintenance memberships / service agreements
- Present options, pricing, and financing; obtain signed contracts.
- Prospect new business through field-based activities.
- Train, coach, and support other plumbers — ride-alongs, backup on tough calls, and sharing expertise to bring the team up. (Core expectation for this role.)
- Collaborate with team members to ensure the solutions sold are delivered and installed correctly.
- Perform non-invasive visual assessments (equipment age/condition, basic comfort survey, measurements, photos) to support solution design and quoting.
- Prepare reports and maintain materials.
- Diagnose, troubleshoot, and repair plumbing needs with a high level of accuracy as needed.
Requirements:
Qualifications
- High-experience, senior-level plumber with the ability to mentor others.
- 3+ years of residential plumbing service experience.
- 1–2 years of in-home plumbing sales experience preferred.
- Proven ability to diagnose plumbing issues and clearly communicate repair or replacement solutions to homeowners.
- Strong interpersonal and consultative sales skills.
- Valid state plumbing license (Apprentice, Tradesman, Journeyman, or Master — based on company requirements; Journeyman or Master preferred for this senior role).
- Valid driver's license and clean driving record.
- Comfortable working in crawl spaces, attics, confined areas, hot environments, and performing physically demanding work.
- Professional, reliable, and customer-focused mindset.
- Knowledge of the fundamental operational functionality of:
- Residential water heaters (tank & tankless)
- Drain, waste & vent (DWV) systems
- Water distribution systems
- Fixtures, shut-offs, traps, and basic code requirements
- Ability to read plumbing diagrams and blueprints, and troubleshoot issues involving water pressure, flow restrictions, leaks, gas lines, and drainage.
- Must be able to use a tablet, smartphone, GPS, and service software.
- Neat, clean, professional appearance with strong communication skills and a desire to exceed client expectations.
- Approved to drive under company insurance requirements.
Working Conditions
- Field-based role requiring daily travel to residential homes.
- Work performed indoors, outdoors, attics, and crawlspaces.
- Requires PPE and safety-conscious behavior.
Compensation
- Commission-based, with a monthly bonus to compensate for training and supporting the other plumbers.
McWilliams is an Equal Opportunity Employer.