Employment Opportunities at McWilliams Heating, Cooling and Plumbing
Why work at McWilliams Heating, Cooling and Plumbing?
We Are Proud to Offer the Following Benefits to Our Team Members:
We have a wide range of job opportunities that range from needing office skills to needing technical skill sets. Our main goal is to find new team members that exemplify what our goal of excelling in customer service and meet our brand expectations.
- Competitive wages
- Family Friendly Schedules
- Medical Insurance
- Retirement Account with matching company portion (up to 3%)
- Competitive Incentive program
- Company Vehicle
- Company Uniforms
- Company Communication Devices
- Tool Account
- Working for a company that encourages you to reach YOUR goals!
HVAC Service Technician
Location: McWilliams - Livingston
Description:
HVAC Service Technician, McWilliams | Livingston, TX$75K–$100K+ • Uncapped Commission • Dispatch From Home
Stop working for a flat rate. Start getting paid for what you’re worth.McWilliams is one of the most trusted names in residential HVAC in Texas, and we’re growing in Livingston. While other shops cut techs and slash hours heading into the off-season, we’re adding talent. We need a sharp Residential HVAC Service Technician who can diagnose it, explain it, and close it. Bring the skills, and we’ll bring the calls, the truck, and a pay plan with no ceiling.
Why Techs Choose McWilliams:
- Performance pay with uncapped commission. Top techs consistently earn $75,000–$100,000+.
- Steady call volume all year, with no slow-season surprises
- Company vehicle, dispatched straight from your driveway
- Medical, dental, and vision · 401(k) with company match · HSA/FSA · disability · pet insurance
- PTO, paid holidays, and floating holidays
- Ongoing training and manufacturer certifications
- Real career growth, because we promote from within
What Your Day Looks Like:
- Diagnose and repair heat pumps, gas furnaces, air handlers, and condensers
- Run maintenance, tune-ups, and seasonal service visits
- Walk homeowners through repair and replacement options, consultative and never high-pressure
- Turn first-time customers into lifelong McWilliams fans with a 5-star experience
- Keep clean, accurate service records
- Run your own schedule and truck inventory like a pro
Requirements:
You’re Our Tech If You Have:
- 2+ years of hands-on residential HVAC service experience
- EPA 608 Universal Certification
- Strong diagnostic skills across a wide range of equipment and failure modes
- Drive to earn, and comfort with a performance-based pay plan
- Valid driver’s license and insurable driving record
- The communication skills to be the face of McWilliams in every home
- Must be 22 years of age or older (company vehicle insurance requirement)
We Don’t Hire Warm Bodies.We invest in the right people with real tools, real training, and leadership that has your back in the field.
Ready to make the move? Hit Apply. We move fast when we find the right fit, and our recruiting team will reach out quickly.
Know a great tech who’s leaving money on the table? Send them our way!
Residential Service Plumber, Licensed
Location: McWilliams - Livingston
Description:
Residential Service Plumber — McWilliams (Livingston, TX)Uncapped Commission • Performance-Based Pay • Year-Round Work
Be part of something that's actually growing. McWilliams is expanding our high-performing Residential Plumbing Service Team in Livingston, and we're looking for a driven, customer-focused, licensed Service Plumber who wants steady call volume and the freedom to earn more based on performance. If that's you, this is the opportunity you've been waiting for.
Who We AreMcWilliams is a trusted name in home services, delivering top-tier HVAC and plumbing to families across Texas. We keep growing because we invest in great people, organized systems, and a culture built on craftsmanship, integrity, and treating our team like the professionals they are.
What We Offer
- Performance-based pay with uncapped commission and strong, steady residential call volume
- Year-round demand — no slow seasons
- Company vehicle, tools, iPad, and technology provided
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Ongoing technical and sales training
- Monday–Friday schedule with rotating on-call
- Supportive leadership, organized dispatch, and a clear path to advancement
Requirements:
What You'll Do
- Perform maintenance and service calls as directed by dispatch
- Arrive on time to your first call each day and keep every customer updated with accurate ETAs
- Use the expectation card on arrival to walk the customer through what to expect during the call
- Complete a thorough inspection of the plumbing system on every call, following the evaluation checklist and notifying the customer of any issues found
- Present clear, tiered (ABC) repair and replacement options based on the customer's wants and needs
- Share information and pricing on service agreements, accessories, and other comfort improvements
- Debrief with dispatch after each call and communicate any parts used for replenishment
- Follow the PO process for non-truck-stock parts to ensure accurate pricing and a high rate of warm-call completions
- Keep your vehicle stocked, accurately inventoried, clean, and safe — and pass quarterly vehicle inspections
- Return defective warranty parts and unused inventory to the branch
- Accurately complete all required documentation, including checklists and hours/materials used
- Maintain a professional image in company-approved uniform at all times
- Participate in company training and follow all safety policies, reporting any safety concerns to a manager or team leader
What We're Looking For
- A motivated, goal-driven, team-oriented licensed professional
- Comfortable earning through a performance-based pay structure
- Strong communication and interpersonal skills with a genuine desire to exceed client expectations
- Someone who takes pride in clean, done-right work
Requirements
- Texas Tradesman Plumber-Limited License or above (Journeyman or Master) required
- 2+ years of residential service plumbing experience required
- ServiceTitan experience is a plus
- Able to use a tablet, smartphone, and read a map or follow GPS
- Valid driver's license and insurable driving record
- Neat, clean, professional appearance and excellent interpersonal communication skills
Plumbing Service Technician
Location: McWilliams - Burke
Description:
Plumbing Service Technician
Lufkin, TX
Plumbing Service Technician – McWilliams | Lufkin/Nacogdoches, TXSteady Work • Strong Support • Grow Your Plumbing Career
Take Your Plumbing Career to the Next Level
McWilliams is looking for a skilled Plumbing Service Technician to serve the Lufkin and Nacogdoches area. If you take pride in quality work, treat customers right, and want consistent work with a company that invests in its people, let's talk.
What We Offer:
- Competitive pay
- Company vehicle, tools, and equipment provided
- Stable, year-round work — no seasonal layoffs
- Medical, dental, and vision benefits
- 401(k) with company match
- PTO and paid holidays
- Ongoing training and support
- Clear path for growth — we promote from within and support your licensing journey
What You'll Do:
- Run residential service calls — diagnose, repair, and replace plumbing systems and fixtures
- Perform water heater service and installation, drain cleaning, and leak repairs
- Educate customers on their options and provide honest recommendations
- Complete accurate work orders and maintain your service vehicle
- Deliver a five-star experience on every call
Requirements:
What We're Looking For:
- 2+ years of residential service plumbing experience (required)
- Tradesman Plumber-Limited or Journeyman Plumber license issued by the Texas State Board of Plumbing Examiners (TSBPE) preferred — we'll support your path to licensing
- Valid driver's license and insurable driving record (required)
- Must be able to pass a background check and drug screening
- Willingness to participate in an on-call rotation (required)
- Strong communication and customer service skills — you represent the brand on every call
- Ability to lift 50+ lbs and work in physically demanding conditions
The Opportunity:
This role is ideal for a plumber who wants steady work with a company that invests in its people. If you're ready to be rewarded for quality workmanship and great customer care, McWilliams is the place to build your career.
Apply today — or know a great plumber? Send them our way!
Customer Service Representative
Location: McWilliams - Burke
Description:
Customer Service RepresentativeMcWilliams — Lufkin, TXFull-Time | Monday–Friday, 8:00 AM – 5:00 PM
Compensation: Starting at $16.00 per hour, with additional consideration based on experience
Overview
McWilliams is looking for a Customer Service Representative to be the first voice our customers hear. You'll handle incoming calls, schedule service appointments, and keep our field teams running smoothly and efficiently. This is an in-office role with a set weekday schedule — no nights, no weekends, no on-call rotation.
If you're organized, calm under pressure, and genuinely like helping people solve problems, you'll do well here.
Responsibilities
- Answer incoming customer calls promptly and professionally
- Schedule and confirm service appointments, coordinating with dispatch and field technicians
- Enter and maintain accurate customer records, service history, and job notes in the company system
- Follow up with customers on completed work, pending estimates, and membership renewals
- Respond to customer questions about services, scheduling, and billing
- Communicate schedule changes and delays to customers and technicians in real time
- Support the office team with administrative tasks as needed
Requirements:
Qualifications
- High school diploma or equivalent
- Prior customer service, call center, dispatch, or front-office experience preferred
- Strong phone presence with clear, professional verbal and written communication
- Comfortable with computers, scheduling software, and data entry
- Able to stay organized and accurate while managing a high call volume
- Dependable attendance and punctuality
- Bilingual (English/Spanish) is a plus
Why Join Us
- Consistent Monday–Friday schedule with no nights or weekends
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Paid training and room to grow within the organization
- A stable, established company with a team that supports each other
McWilliams is an Equal Opportunity Employer.
Warehouse Lead
Location: McWilliams - Burke
Description:
Warehouse Lead — McWilliams Heating, Cooling & Plumbing | Burke, TX Monday–Friday, 7:00 AM–4:00 PM | Full-Time | Non-Exempt
We’re looking for someone who actually wants to work.
Not someone who wants to clock in and coast. We want someone who shows up on time, takes pride in a clean, organized warehouse, and stays on the move all day. Every install and service call at McWilliams starts on your shelves. If the parts aren’t pulled, the trucks don’t roll. If you see what needs doing and just do it, this job is yours to own.
While other shops slow down for the season, we’re not. We’re growing, and we need a dependable lead to keep the warehouse moving with us.
What You’ll Own
- Morning launch: Work with dispatch to prioritize and stage the day’s jobs, so techs roll out ready instead of waiting
- Parts and orders: Order parts, track them in ServiceTitan, and keep dispatch and customers updated on ETAs
- Customer service: Be the friendly, responsive point of contact for techs, office staff, vendors, and customers picking up or asking about parts
- Receiving: Check shipments against packing slips and POs, and catch damage before it reaches a job
- Inventory control: Run cycle counts and year-end inventory, reconcile gaps, and keep every bin labeled and every shelf in order
- A clean warehouse: Keep the shop clean, organized, and walkable every day, because a clean warehouse is a safe and fast warehouse
- Equipment tracking: Check equipment in and out and keep accurate records of what’s on the shelf and what’s on a truck
- Warranty and credits: Track warranty returns and follow up with vendors until credits land
- Fleet care: Inspect trucks, log fuel and mileage, schedule maintenance, and keep idle vehicles clean
- Deliveries: Run parts and warranty items to satellite locations
- Safety: Open, close, and secure the warehouse, and follow and enforce PPE, lifting, hazard-reporting, and OSHA standards
Requirements:
What You Bring
- A real work ethic: punctual, dependable, and ready to go at 7:00 AM every day
- Experience with warehouse inventory and parts (required); HVAC or plumbing parts experience is a big plus, but a solid understanding of how a warehouse runs is what matters most
- Organized and detail-driven, with high standards for warehouse cleanliness
- Customer-service mindset: friendly, clear, and responsive with techs, staff, and customers
- Basic computer skills; you don’t need to be an expert. ServiceTitan experience earns serious bonus points
- Forklift certification preferred; if you know how to operate a forklift, we’ll get you certified after hire
- Comfortable in a true warehouse environment: hot, cold, noisy, and always on the go, with safety top of mind
- Able to stand, sit, walk, bend, and regularly lift and move equipment up to 50+ lbs
- High school diploma or equivalent
- Valid driver’s license and insurable driving record; occasional local travel to satellite locations
- Must be 18 years of age or older to apply
Why McWilliams
- Set schedule: Monday through Friday, 7:00 AM–4:00 PM -- Home for dinner every night, with no weekends
- Stability: Year-round work with a company that’s growing, not cutting
- Ownership: A lead role where you run the warehouse and build the system your way
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
If you’re ready to work hard and be the reason the whole operation runs smooth, apply today.
Plumbing Install Lead
Location: McWilliams - Burke
Description:
Plumbing Lead InstallerMcWilliams & Son | Lufkin, TXFull-Time | Non-Exempt
Overview
McWilliams & Son is hiring an experienced Plumbing Lead Installer to run residential installation jobs from start to finish across the Lufkin area. This is a hands-on lead role. You'll do the work, direct a helper or apprentice, and own the quality and completion of every job you're assigned. You are the face of the company on site and the last set of eyes before a job is done.
Responsibilities
- Lead residential plumbing installations, including water heaters, tankless units, water softeners, repipes, sewer and drain line replacements, gas lines, and fixture installs
- Direct and mentor an assigned helper or apprentice on the job site, including task assignment and on-the-job training
- Read and interpret job scopes, work orders, and basic plans; verify scope against site conditions before starting work
- Perform installations in compliance with the Texas Plumbing License Law, adopted codes, and local permit requirements
- Coordinate with the office and management team on scheduling, material needs, change orders, and job status
- Communicate professionally with homeowners: explain the work, set expectations on timeline and disruption, and walk the customer through the completed installation
- Complete all required documentation, photos, and job close-out paperwork in the field before leaving the site
- Keep the assigned company vehicle, tools, and inventory clean, organized, and in working condition
- Identify and communicate additional service or repair opportunities observed on site
- Follow all safety policies and procedures, including proper PPE and protection of customer property
Requirements:
Qualifications
- Minimum 3–5 years of residential plumbing installation experience, with at least 1 year in a lead or crew lead capacity
- Current Texas State Board of Plumbing Examiners (TSBPE) license. Tradesman Plumber-Limited or Journeyman Plumber strongly preferred; a registered Plumber's Apprentice with substantial install experience will be considered, and the company will assist with licensing progression
- Proven ability to complete installations independently and to code, with minimal rework
- Working knowledge of water heater, tankless, repipe, and drain line installation methods and materials
- Strong customer-facing communication skills and a professional appearance
- Comfortable using a smartphone or tablet for job documentation and photos
- Valid driver's license, an insurable driving record, and at least 22 years of age to operate a company vehicle
- Ability to lift 50+ lbs, work in crawl spaces and attics, and do physical labor in varying weather conditions
- Must pass a pre-employment background check and drug screen
- Must be 18 years of age or older to apply
Why Join Us
McWilliams & Son is part of Blue Cardinal Home Services Group, a growing multi-brand home services organization. We offer a full benefits package including medical, dental, and vision insurance, 401(k), paid time off, a company vehicle, and paid training with real opportunities to advance into field leadership.